This Privacy Policy describes how “Namah” (referred to as “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from namnamah.com (the “Site”).
By using our Site, you consent to the collection and use of your personal data as described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways to provide and improve our services:
a) Information You Provide Directly:
- Contact Information: Your name, email address, and phone number when you create an account, sign up for our newsletter, or contact us.
- Order Information: Your billing address, shipping address, and order details when you make a purchase.
- Account Information: Your username, password, and order history when you create an account on our Site.
- Communications: Any information you provide when you contact our customer support, participate in surveys, or post reviews on our products.
b) Information We Collect Automatically:
- Device and Browse Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and information about how you interact with our Site (e.g., pages viewed, products clicked).
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to help our Site function correctly (e.g., keeping items in your shopping cart), analyze site performance, and for marketing purposes.
2. How We Use Your Information
We use the information we collect for specific purposes, including:
- To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
- To Provide Customer Support: To communicate with you, answer your queries, and manage returns or exchanges.
- To Manage Your Account: To allow you to access your order history and manage your personal details.
- For Marketing and Advertising: With your explicit consent, to send you information about new products, special offers, and promotions via email or other channels. You can opt-out of this at any time.
- To Improve Our Site: To analyze how our customers use the Site, to improve our product offerings, and to enhance the user experience.
- For Security and Fraud Prevention: To screen for potential risk or fraud.
3. How We Share Your Information
We do not sell your personal data. We only share your information with trusted third parties who help us operate our business, such as:
- Payment Gateways: We share your order information with our payment processors (e.g., Razorpay, Stripe, PayU) to process your payments. We do not directly collect or store your full credit/debit card details.
- Shipping and Courier Partners: We provide your name, address, and phone number to our courier partners (e.g., Delhivery, Blue Dart) to deliver your orders.
- Marketing Platforms: If you subscribe to our newsletter, we may share your email address with email marketing services (e.g., Mailchimp) to send you communications.
- Legal Obligations: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights Under the DPDPA, 2023
As a user, you have certain rights regarding your personal data under the Indian Digital Personal Data Protection Act, 2023:
- Right to Access: You have the right to obtain confirmation about the personal data we process and access a summary of it.
- Right to Correction & Erasure: You have the right to request the correction of inaccurate or misleading personal data and the erasure of data that is no longer necessary for the purpose it was collected.
- Right to Grievance Redressal: You have the right to a readily available means of grievance redressal regarding any issues with your personal data.
- Right to Nominate: You have the right to nominate another individual who can exercise your rights in the event of your death or incapacity.
To exercise these rights, please contact our Grievance Officer using the details provided below.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our Site uses Secure Sockets Layer (SSL) technology to encrypt data transmission.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Grievance Officer
In accordance with the DPDPA, 2023, we have appointed a Grievance Officer to address your concerns regarding your personal data.
- Name: [Grievance Officer Name]
- Email: [Grievance.Officer@yourbrandname.com]
- Address: [Your Business Address, Mumbai, Maharashtra, India]
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at namahbypoonam@gmail.com or by mail using the details provided above.